Tenant FAQ

Find a property you are interested in from our available listings, then complete the online application through our tenant portal. The application requires personal information, income documentation, rental history, and a non-refundable application fee. Each adult (18+) who will reside in the home must submit a separate application.

Applicants must have verifiable gross income of at least 3x the monthly rent, a credit score of 620 or higher, no eviction history, and verifiable rental history for the past 2-3 years. A valid government-issued photo ID is required. Criminal background checks are conducted on all applicants per fair housing guidelines.

Rent is paid through the online tenant portal using ACH bank transfer, debit card, or credit card. You can set up recurring autopay so rent is deducted automatically each month. Payment confirmation is instant, and your complete payment history is always visible in your portal.

Submit a maintenance request through the tenant portal — include a description and photos if possible. Routine requests are addressed within 1-3 business days. For true emergencies (water leak, no heat/AC, safety hazard), call our emergency line immediately. Do not submit emergencies through the portal alone.

Pet policies vary by property. Each listing clearly states whether pets are allowed, which breeds/sizes are accepted, and what the pet deposit or monthly pet rent costs. Service animals and emotional support animals are accommodated per Fair Housing Act requirements regardless of pet policy.

Security deposits are typically equal to one month's rent, though this can vary by property. The deposit is held in a Florida-compliant escrow account and returned within 15-30 days of move-out, minus any documented deductions for damages beyond normal wear and tear.

Rent is due on the 1st of each month. A grace period extends through the 3rd (or as specified in your lease). Late fees apply after the grace period — the specific amount is outlined in your lease agreement. Setting up autopay eliminates the risk of late payments entirely.

Early termination is possible but involves costs outlined in your lease — typically a fee equal to two months' rent or responsibility for rent until a replacement tenant is placed, whichever comes first. Contact us as early as possible so we can begin marketing the property and minimize your financial exposure.

We begin the renewal process 60-90 days before your lease expires. You will receive a renewal offer with any rent adjustments. If you want to continue, sign the renewal electronically through the portal. If you plan to move, provide written notice per your lease terms (typically 60 days).

For true emergencies — uncontrolled water leak, gas smell, no heat in winter, no AC when temperatures exceed 90 degrees, fire damage, or break-in — call our emergency maintenance line at (813) 733-7907. This line is monitored 24/7. Non-emergency requests should go through the portal.

Minor modifications (hanging pictures with small nails, adding curtain rods) are generally allowed. Anything that involves painting, removing fixtures, structural changes, or permanent alterations requires written approval before you begin. Unauthorized modifications may result in charges at move-out.

Before you receive keys, we conduct a documented move-in inspection with photos and notes covering every room, appliance, and fixture. You receive a copy and have 5 days to note any additional issues. This protects you at move-out — we only charge for damage that was not documented at move-in.

Tenants are typically responsible for electricity, water/sewer, internet, cable, and trash (if not included in HOA). Your lease specifies exactly which utilities are your responsibility. We recommend transferring utilities into your name before your move-in date to avoid any service gaps.

Subleasing is not permitted without written management approval. Any new occupant (18+) must complete the full application and screening process. Unauthorized occupants are a lease violation and may result in a notice to cure or vacate.