Submit a Maintenance Request

Something need fixing? Use the online portal for routine repairs. Call the emergency line for urgent issues. Here is how it all works.

Emergency? Call Now.

For life-safety or property-threatening issues, do not use the portal — call immediately.

(813) 733-7907

Online Portal

Preferred Method

Log in to the tenant portal and submit a maintenance request. Include a clear description of the issue and attach photos if possible. You will receive status updates as the request moves through our process.

Documented with timestamps
Photo attachments supported
Status updates as work progresses
Available 24/7

Open Tenant Portal

Emergency Phone Line

Emergencies Only

For emergencies that threaten life, safety, or property, call immediately. This line is monitored 24/7 including weekends and holidays. Do not submit emergencies through the portal alone — always call.

(813) 733-7907

What Counts as an Emergency?

Call the emergency line — do not just submit a portal request — for any of the following:

Uncontrolled water leak or flooding
Gas smell or suspected gas leak (also call 911)
Complete AC failure when temperature exceeds 90°F
Complete heating failure when temperature drops below 50°F
Break-in, broken door/window that cannot be secured (also call 911)
Sewage backup or overflow
Electrical hazard — exposed wires, sparking outlets, burning smell
Fire damage (call 911 first, then call us)

Non-Emergency Examples (Use the Portal)

Dripping faucet or slow drain
Appliance not working (dishwasher, garbage disposal, etc.)
Minor cosmetic damage (chipped paint, loose door handle)
Garage door opener malfunction
Pest issue (ants, roaches — not snakes or wildlife)
Sprinkler system not working properly
Caulking or grout needing replacement
Light fixture or ceiling fan issue

Response Time Expectations

Emergency

Same day / next day

Life, safety, or property-threatening issues. Dispatched immediately after you call.

Urgent

1-2 business days

No hot water, AC partially working, major appliance failure. Scheduled priority.

Routine

3-5 business days

Dripping faucet, cosmetic repairs, minor appliance issues. Scheduled normally.

Tenant Maintenance Responsibilities

These items are your responsibility as a tenant. Keeping up with them prevents most common maintenance issues and keeps your home comfortable.

Replace HVAC air filters every 1-3 months (filter size is noted in your move-in packet)
Keep drains clear — do not pour grease, food, or hair down drains
Replace smoke detector and carbon monoxide detector batteries as needed
Test smoke detectors monthly
Keep the home reasonably clean to prevent pest issues
Report maintenance issues promptly — small problems become expensive if ignored
Do not attempt your own repairs on plumbing, electrical, or HVAC systems

Tips for a Faster Resolution

Be specific

"Kitchen faucet drips when turned off" is better than "water problem."

Include photos

A photo of the issue helps the vendor arrive with the right parts and tools.

Note your availability

Let us know when you are home so we can schedule vendor access efficiently.

Report early

A small drip today can become a water damage claim next week. Report issues promptly.

Questions About a Maintenance Request?

View Tenant FAQ →