Owner FAQ

The 6% management fee covers rent collection, tenant communication, maintenance coordination, regular property inspections, monthly financial reporting, lease enforcement, HOA compliance monitoring, and 24/7 emergency response. Tenant placement is billed separately at 50% of one month's rent.

Every applicant goes through a comprehensive screening process: nationwide credit check, criminal background check, eviction history search, income verification (minimum 3x monthly rent), employment confirmation, and previous landlord references. We do not cut corners — a bad tenant is more expensive than a vacant property.

We enforce a strict late-fee policy and begin the formal notice process within days of a missed payment. If the situation escalates, we handle the entire eviction process — from the 3-day notice through court filing and writ of possession. Our thorough screening process keeps eviction rates extremely low.

Tenants submit requests through the online portal, which we triage by urgency. Routine repairs are coordinated through Best Bay Services, our trusted local maintenance partner. Owner approval is required for anything over an agreed spending threshold. Emergency repairs (water leaks, HVAC failure, safety hazards) are dispatched immediately with owner notification.

Your owner portal provides 24/7 access to monthly income/expense statements, rent ledgers, maintenance invoices, and year-to-date summaries. Statements are also emailed each month. At year-end, we provide 1099 tax documentation and a full annual summary.

Yes. During onboarding, we establish a spending threshold — typically $300-$500 — for routine repairs. Anything below that threshold is handled without bothering you. Anything above requires your approval before work begins, except true emergencies that threaten property safety or habitability.

You can sell at any time. Barrett is a licensed REALTOR and Broker Associate with 23+ years of real estate experience, so he can advise on timing, pricing, and whether to sell occupied or vacant. If the property is tenant-occupied, we coordinate showings with proper notice and ensure the lease terms are honored through closing.

Yes. We work with the local housing authority on Section 8 placements, including the inspection process, rent determination, and ongoing compliance. Section 8 tenants go through the same screening process as all other applicants — the voucher covers rent, but we still verify background, rental history, and conduct.

We recommend 12-month leases for most properties. This balances tenant stability with owner flexibility. Shorter or longer terms can be discussed based on your goals — for example, a seasonal property might warrant a different structure.

We run a comparative market analysis using current rental listings, recently leased properties, and local market trends. The goal is to maximize income without overpricing, which leads to extended vacancy. Barrett's local market knowledge helps dial in pricing that attracts qualified tenants quickly.

We monitor HOA rules on behalf of the owner and ensure tenants understand community guidelines during lease signing. If a violation notice is received, we address it promptly — coordinating with the tenant, scheduling any needed corrections, and communicating with the HOA directly.

No. Our management agreements are month-to-month. If you decide to move on, you provide 30 days written notice and we transition the property back to you or your next manager. No penalties, no buyout clauses.

We conduct a move-in inspection, quarterly drive-by inspections, and an annual interior inspection with documented photos. If there are concerns — a new tenant, a prior maintenance issue, or an owner request — we schedule additional inspections as needed.

Security deposits are held in a Florida-compliant escrow account under Collective Rental Resource LLC, our licensed brokerage. Deposits are handled per Florida Statute 83.49, including required notices and timely return after move-out minus any documented deductions.

We have a hurricane preparedness protocol that includes pre-storm property checks, tenant communication with preparation guidelines, post-storm inspections, and insurance claim coordination if damage occurs. Barrett lives locally, so he is on the ground before and after every storm — not managing remotely from a safe distance.

You need a landlord (or dwelling fire) insurance policy, not a standard homeowner policy. Homeowner insurance does not cover rental activity, and a claim could be denied if the insurer discovers a tenant is living there. We can recommend local insurance agents who specialize in rental property coverage.